From: Herbert Stein [mailto:firstname.lastname@example.org]
Sent: Saturday, February 28, 2015 3:18 PM
To: Chet Burrell, President & CEO CareFirst BlueCross BlueShield
Subject: Battling Florida Blue…
To Joyce’s fellow patients et al,
I need your help. If anyone out there reading this message knows the direct email address for Patrick J. Geraghty, CEO of Blue Cross and Blue Shield of Florida (Florida Blue) I would gratefully appreciate your assistance by sending me the address.
I am trying to advocate for a fellow VNS Depression patient being denied coverage for the replacement of his/her prosthesis as a private pay subscriber.
Mr. Chet Burrell, President & CEO CareFirst BlueCross BlueShield,
I would appreciate if you could give me Mr. Geraghty’s direct email address. I am aware and thank you for the assistance you previously gave to one of your VNS Depression patients by paying for her replacement and based upon what she had told me you did so stating, “continuity of care”. At the time I did not fully understand the significance of the term as I now know it establishes a medical precedence and practice which Medicare/Medicaid and the private insurance carriers should have been adhering to. I would also ask, if possible, if you would contact your fellow CEO and apprise him of the patient that his company has been denying medical coverage. If necessary I’m sure the patient would supply you with personal information so that Mr. Geraghty would see to the expediting of this case. Just let me know.
It is truly shameful and anxiety ridden that these implanted patients with a medical device and I have to shamefully fight tooth and nail with our last once of strength for that which already exists in medical doctrine and practice buried somewhere in the vestiges of HHS and no one knowledgeable enough throughout these bureaucracies to come forth to rightfully help these patients and rectify the situation by stating, “continuity of care”.
Shameful, shameful, shameful on all you bureaucrats who sit back, spout platitudes, collect your checks and really make no effort to reach out and truly help with a few exceptions, that’s unfortunately the way I see things based upon my lengthy advocacy for these patients.
Shame on you all for not comprehending what it is like to help keep someone alive!
Joyce and Herbert Stein
1008 Trailmore Lane
Weston, FL 33326-2816
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