Stolen equipment and the expeditious resolution…

To Joyce’s fellow VNS patients et al,

Just recently we ran into an unusual problem(s). We made an appointment with Joyce’s attending physician to interrogate her VNS prosthesis. The appointment was made for Monday, June 22, 2015. As we were about to leave our home for our scheduled appointment we received a call cancelling the appointment as the doctor could not find his handheld computer to interrogate the device.

We rescheduled the appointment for the following Monday, June 29, 2015 and I advised his office I would send a reminder to the doctor on Sunday prior to our office visit to bring the equipment. I e-mailed the doctor as a reminder early Sunday and later that evening I received a return correspondence that the interrogating equipment had apparently been stolen from his office. Late that same evening I sent an e-mail to Dan Moore, CEO – Cyberonics and his associates asking for help. Much to my surprise even later that Sunday evening I received a reply.

I have been allowed to share the correspondence and events that have unfolded and acknowledge the coordinated efforts of the Cyberonics staff. . I wish to extend my appreciation and gratitude publicly for the expeditious handling and resolution of the problem(s) and help I received. I rightly feel it proper to exhibit all sides of the coin unbiasedly as possible in view of the fact that I have at times respectfully expressed harsh critical opinions of the company as it related to several other issues.

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Sunday, June 28, 2015 11:25 AM
To: Dr. Ely Pelta
Subject: Reminder…

Hi Doc,

Just a friendly reminder to please bring the wand with you to interrogate Joyce’s prosthesis tomorrow!

I hope all is well with you and yours.

Herb

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NOTICE OF CONFIDENTIALITY / Disclaimer

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Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Ely Pelta [Redacted]
Sent: Sunday, June 28, 2015 1:50 PM
To: Herbert Stein
Subject: Re: Reminder…

Herb. The wand went missing, can you provide me with a contact to get a replacement wand?   It most likely was stolen.  I looked everywhere
Sent from my iPhone

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Sunday, June 28, 2015 6:14 PM
To: ‘Ely Pelta’
Subject: RE: Reminder…

Doc,

Is the wand all that is missing or are you missing the handheld computer too?

Please let me know promptly and I’ll try to contact Dan Moore, CEO of Cyberonics to help us out.  I’ll cancel our appointment for tomorrow until you’re once again equipped.

Thanks,

Herb

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NOTICE OF CONFIDENTIALITY / Disclaimer

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Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Att [mailto:(Redacted)]
Sent: Sunday, June 28, 2015 8:53 PM
To: Herbert Stein
Subject: Re: Reminder…

Herb, missing it all , thanks for understanding
Sent from my iPad

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Sunday, June 28, 2015 9:38 PM
To: Daniel Moore, CEO – Cyberonics
Cc: Dr. Ely Pelta; Jackie J. Baumgartner; Dr. Mark Bunker; Bryan Olin, Ph.d
Subject: Stolen equipment…

Dear Dan,

I hope this note finds you and yours all doing well.

I need your assistance.  Apparently someone has stolen Dr. Ely Pelta’s handheld computer and wand and I shall have to cancel Joyce’s appointment for tomorrow to have her prosthesis interrogated.

I would sincerely appreciate if you could have one of your staff immediately contact Dr. Pelta to arrange for a replacement of the equipment.

Dr. Ely Pelta

Miami Beach Community Health Center

11645 Biscayne Boulevard

Miami Beach, FL 33141

305-538-8835 x1670 for Dr. Pelta

(Redacted)

Bianca F., nurse for Dr. Pelta

Carla is Dr. Pelta’s secretary at 305-538-8835 ext. 1670

As always, I thank you for your prompt attention to my concerns as I wish you all well.

Dr. Pelta,

Please have your office notify me promptly once you’ve obtained the replacement equipment so that we may reschedule Joyce’s appointment.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Bryan Olin [mailto:Bryan.Olin@cyberonics.com]
Sent: Sunday, June 28, 2015 10:40 PM
To: Herbert Stein
Cc: Dan Moore; Dr. Ely Pelta; Jackie J Baumgartner; Mark Bunker
Subject: Re: Stolen equipment…

Dear Herb,
I will work with our team in the South Florida area and the doctor to see what we can do. I don’t know if we can get something by the appointment tomorrow, but we’ll do our best.
Best regards,
Bryan
Sent from my iPhone

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Sunday, June 28, 2015 10:59 PM
To: ‘Bryan Olin’
Cc: ‘Dan Moore’; ‘Dr. Ely Pelta’; ‘Jackie J Baumgartner’; ‘Mark Bunker’
Subject: RE: Stolen equipment…

Dear Bryan,

Thank you for your very speedy reply.  It is most appreciated.

We’ll at worst have to reschedule for next week but it is your cooperation and that of your company’s personnel that is most impressive and outstanding to me.

I may have some respectful differences on certain issues with you folks but I cannot deny the fact they y’all have gone to bat through the years to help me care for Joyce for which I truly thank you.

Once again, thanks Bryan.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Ely Pelta [mailto:(Redacted)]
Sent: Sunday, June 28, 2015 11:16 PM
To: Herbert Stein
Subject: Re: Stolen equipment…

Great job Herb !
Sent from my iPhone

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From: Susan Dotson [mailto:Susan.Dotson@cyberonics.com]
Sent: Monday, June 29, 2015 10:06 AM
To: fabrik@bellsouth.net
Cc: (Redacted)

Subject: RE: Stolen equipment…

Mr. Stein,

I am the Nurse Case Manager at Cyberonics who works with the Depression patients and their Psychiatrists.  I was asked to communicate with you about replacing Dr. Pelta’s programming equipment.  We will be overnighting the new equipment to Dr. Pelta’s office in Miami today and he should have it tomorrow morning.  I will reach out to both Carla and Bianca to let them know the replacement equipment has been ordered and to ecxpect arrival tomorrow morning.

If you need assistance with anything else, please let me know.

Take care,

Susan

Susan Dotson, L.V.N., Sr. Manager

Case Management Department

Manager for the Carolinas, Lone Star and Southeast Regions

Depression Case Manager

Toll Free:  1-800-332-1375, ext. 7363

Direct Number:  281-228-7363

Direct Fax:  281-853-1315

E-mail:  susan.dotson@cyberonics.com

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Monday, June 29, 2015 10:44 AM
To: Susan Dotson, L.V.N., Sr. Manager – Cyberonics
Cc: Dr. Ely Pelta; Daniel Moore, CEO – Cyberonics; Bryan Olin, Ph.d; Dr. Mark Bunker; Jackie J. Baumgartner
Subject: RE: Stolen equipment…

Dear Susan,

Thank you for reaching out and quickly coming to our assistance.  By copy of this e-mail I am alerting Dr. Pelta to expect the replacement equipment tomorrow and to also alert his staff.

Your prompt help and that of your fellow staff members have proven invaluable to maintaining Joyce’s depression free-state these many years.

Once again, thank you.

Dr. Pelta,

Please have Bianca call me as soon as the replacement programming equipment is received so that we may promptly schedule a new appointment for Joyce.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Susan Dotson [mailto:Susan.Dotson@cyberonics.com]
Sent: Monday, June 29, 2015 10:47 AM
To: Herbert Stein
Cc: Dr. Ely Pelta; Dan Moore; Bryan Olin; Mark Bunker; Jackie J Baumgartner
Subject: RE: Stolen equipment…

Dear Mr. Stein,

You are welcome…always happy to assist.

Take care,

Susan

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From: Ely Pelta [mailto:(Redacted)]
Sent: Monday, June 29, 2015 1:03 PM
To: Herbert Stein
Subject: Re: Stolen equipment…

I will be looking for it tomorrow
Sent from my iPhone

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Wednesday, July 01, 2015 1:43 PM
To: Dr. Ely Pelta
Subject: Replacement equipment and rescheduling appointment…

Doc,

I haven’t heard from anyone in your office whether or not you received the replacement equipment so that we can reschedule an appointment for Joyce.

Please advise me.

Herb

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Ely Pelta [mailto;(Redacted)]
Sent: Thursday, July 02, 2015 8:27 AM
To: Herbert Stein
Subject: Re: Stolen equipment…

Came today
Sent from my iPhone

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Thursday, July 02, 2015 8:46 AM
To: ‘Ely Pelta’
Cc: Susan Dotson, L.V.N., Sr. Manager – Cyberonics; Bryan Olin, Ph.d; Daniel Moore, CEO – Cyberonics; Jackie J. Baumgartner; Dr. Mark Bunker
Subject: RE: Stolen equipment…

Doc,

Thanks.  I’ll schedule a new appointment for Joyce.

Susan, Brian et al,

Thank you too for your prompt help and assistance.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Susan Dotson [mailto:Susan.Dotson@cyberonics.com]
Sent: Thursday, July 02, 2015 9:00 AM
To: Herbert Stein; ‘Ely Pelta’
Cc: Bryan Olin; Dan Moore; Jackie J Baumgartner; Mark Bunker
Subject: RE: Stolen equipment…

Mr. Stein,

I am glad to hear that the equipment was delivered.  Please let me know if you need assistance again.

Take care and have a nice 4th of July!

Susan

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Thursday, July 02, 2015 9:21 AM
To: ‘Susan Dotson’; ‘Ely Pelta’
Cc: ‘Bryan Olin’; ‘Dan Moore’; ‘Jackie J Baumgartner’; ‘Mark Bunker’
Subject: RE: Stolen equipment…

Susan,

Thanks again and you too have a happy and safe 4th of July.  And if you don’t mind, family, friends and business associates all call me Herb.

Herb

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NOTICE OF CONFIDENTIALITY / Disclaimer

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Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Susan Dotson [mailto:Susan.Dotson@cyberonics.com]
Sent: Thursday, July 02, 2015 10:20 AM
To: Herbert Stein
Subject: RE: Stolen equipment…

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Wednesday, July 15, 2015 8:53 AM
To: Dr. Ely Pelta
Subject: Reminder…

Doc,

Joyce has an appointment with you tomorrow.  Please remember to have the interrogation device available.

Thanks,

Herb

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NOTICE OF CONFIDENTIALITY / Disclaimer

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Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: EDP [mailto:(Redacted)]
Sent: Wednesday, July 15, 2015 1:02 PM
To: Herbert Stein
Subject: Re: Reminder…

It’s fired up and ready 

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Friday, July 17, 2015 10:45 AM
To: Susan Dotson, L.V.N., Sr. Manager – Cyberonics
Cc: Dr. Ely Pelta; Daniel Moore, CEO – Cyberonics; Bryan Olin, Ph.d; Dr. Mark Bunker
Subject: VNS Technical Question

Dear Susan,

Once again I’d like to take this opportunity to thank all you guys for speedily coming to our assistance.

Yesterday we finally got to see Dr. Pelta who interrogated Joyce’s prosthesis (Model 104).  All settings for Joyce were normal with one exception as Joyce continues with her depression free state.  Dr. Pelta’s newest handheld computer did not indicate the battery life as we previously were able to view (Please see photo below).  Is there something wrong with the programming or hardware of the handheld device or whatever?

clip_image001

Would you please advise a solution to this problem?

Thank you as always.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Bryan Olin [mailto:Bryan.Olin@cyberonics.com]
Sent: Friday, July 17, 2015 10:51 AM
To: Herbert Stein
Cc: Susan Dotson; Dr. Ely Pelta; Dan Moore; Mark Bunker
Subject: Re: VNS Technical Question

Dear Herb,
I contacted our Clinical Technical Support team and asked them to contact you and Dr. Pelta to answer your question.
Best regards,
Bryan
Sent from my iPhone

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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Friday, July 17, 2015 11:02 AM
To: ‘Bryan Olin’
Cc: ‘Susan Dotson’; ‘Dr. Ely Pelta’; ‘Dan Moore’; ‘Mark Bunker’
Subject: RE: VNS Technical Question

Brian,

As always your exceptionally prompt responses I greatly appreciate.

Have a wonderful weekend.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

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NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

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From: Dylan Adams [mailto:Dylan.Adams@cyberonics.com]
Sent: Friday, July 17, 2015 3:47 PM
To: fabrik@bellsouth.net
Subject: Joyce’s VNS Device

Hi Herb,

Thank you again for talking with me today. While there are no words to describe the battery status following the interrogation of Joyce’s M104 device, a battery indicator symbol does appear in the upper left hand corner. Additionally, running of diagnostic tests will allow you to see the battery life status at the bottom of the screen in word form. Given that Joyce’s battery indicator is colored green the statement would read, “IFI = no”, indicating that Joyce’s device is not at a low battery condition. If you are interested in an estimate of longevity for the battery please let me know and we can facilitate a battery life calculation. Please do not hesitate to reach out to me directly at (281) 727-2571.

Best regards,

Dylan Adams

Clinical Engineer

Cyberonics, Inc

100 Cyberonics Blvd.

Houston, Texas 77058

Tel: 1.800.332.1375

Direct: 281.727.2571

Fax: 281.853.2735

www.cyberonics.com

clip_image002

This e-mail message may contain confidential or privileged information, including sensitive patient-related information protected by state and federal laws. If you are not the intended recipient of this message, or an authorized representative of the intended recipient, you are prohibited from reviewing, copying, or distributing this message, its attachments, or any information contained in this message. If you received this message in error, please notify the sender immediately by replying to the message and delete this message from your system.


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From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Saturday, July 18, 2015 2:40 AM
To: ‘Dylan Adams’
Cc: Dr. Ely Pelta; Daniel Moore, CEO – Cyberonics; Bryan Olin, Ph.d; Dr. Mark Bunker; Susan Dotson, L.V.N., Sr. Manager – Cyberonics
Subject: RE: Joyce’s VNS Device

Hi Dylan,

Thank you for the telephone call and email yesterday clarifying the battery status Joyce’s model 104 implant.  At the time of your call I was driving to my doctor as I’ve been under the weather and couldn’t take any notes and therefore I was unable to respond to you until now.  Your prompt response and that of your fellow associates is greatly appreciated in resolving several recent issues expeditiously.

By copy of this communication to Joyce’s attending physician, Dr. Ely Pelta, I shall similarly update him as to your company’s updated programming of his newest handheld computer as it relates to the battery status as you explained it to me and the fact Dr. Pelta has other patient(s) who will similarly need their prosthesis interrogated.

“While there are no words to describe the battery status following the interrogation of Joyce’s M104 device, a battery indicator symbol does appear in the upper left hand corner. Additionally, running of diagnostic tests will allow you to see the battery life status at the bottom of the screen in word form. Given that Joyce’s battery indicator is colored green the statement would read, “IFI = no”, indicating that Joyce’s device is not at a low battery condition. If you are interested in an estimate of longevity for the battery please let me know and we can facilitate a battery life calculation. Please do not hesitate to reach out to me directly at (281) 727-2571.”

Joyce’s previous model 102R at the same settings was in use closing in on 9 years and because of certain health insurance issues at the time we did not want to take any chances that her battery would deplete.  We previously experimented deactivating her device and within 2 weeks she rapidly declined into a severe depression.  Within about 2 days of reactivation of the prosthesis she was depression free once again and we have not looked back.  Her more recent model 104 was implanted October 2013 so it will be unnecessary to trouble you at this time for a “battery life calculation” but I shall record that terminology and process in my records when I feel the time becomes necessary for replacement.  So thank you for that piece of information too.

Once again, I cannot fully express my appreciation to all you folks for the very prompt and expeditious handling and assistance you all have shared and executed on our behalf.  Most importantly despite Joyce’s other advancing neurological challenge PSP (Progressive Supranuclear Palsy) which would be cause for severe depression Joyce continues in a depression free state for which I am eternally grateful to all who have assisted us in one way or another to give her a reasonable quality of life.  Thank you, thank you and thank you…

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

—————————————————————

NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

///////////////////////////////////////////////////////////////////////////////////////

From: EDP [mailto:(Redacted)]
Sent: Saturday, July 18, 2015 7:15 AM
To: Herbert Stein
Subject: Re: Joyce’s VNS Device

Thank you herb !
Sent from my iPhone

////////////////////////////////////////////////////////////////////////////////////////

From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Saturday, July 18, 2015 3:11 AM
To: Daniel Moore, CEO – Cyberonics
Cc: Dr. Ely Pelta; Bryan Olin, Ph.d; Dr. Mark Bunker; Susan Dotson, L.V.N., Sr. Manager – Cyberonics; Dylan Adams – Clinical Engineer – Cyberonics
Subject: Publicly sharing recent correspondence…

Dear Dan et al,

As you are aware from my recent correspondence with your associates we ran into a couple of issues which were expeditiously resolved by your staff.

I would like your permission to share the correspondence I have recently had between Bryan, Susan and Dylan publicly in what I consider a truly favorable light as to how your organization has functioned expeditiously to help one of its patients and physician.

Putting our differences aside as to the legal issues of the Guarantee and the anti-kickback statutes which I blogged previously I do try to maintain a balanced perspective regarding the VNS Therapy as well as all treatments and I think this is an opportunity for me to favorably blog the good your organization has demonstrated.

Please let me know if this is acceptable to you and your staff.

As always, I wish you all wellness and all the good you’d wish for yourselves.

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

—————————————————————

NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

//////////////////////////////////////////////////////////////////////////////////////

From: Bryan Olin [mailto:Bryan.Olin@cyberonics.com]
Sent: Saturday, July 18, 2015 3:56 PM
To: Herbert Stein; Dan Moore
Cc: Dr. Ely Pelta; Mark Bunker; Susan Dotson; Dylan Adams
Subject: RE: Publicly sharing recent correspondence…

Dear Herb,

Thank you for the kind words.  We always appreciate the feedback on the level of service we provide-it is great to see Dylan and Susan’s work recognized.  However, please don’t feel any obligation to include this in your blog.  Our perspective is that this is simply the level of service that we owe our patients, caregivers and physicians as a medical device company.

As always, don’t hesitate to contact us with any further questions.

Best regards,

Bryan

//////////////////////////////////////////////////////////////////////////////////

From: Herbert Stein [mailto:fabrik@bellsouth.net]
Sent: Saturday, July 18, 2015 11:20 PM
To: ‘Bryan Olin’; ‘Dan Moore’
Cc: ‘Dr. Ely Pelta’; ‘Mark Bunker’; ‘Susan Dotson’; ‘Dylan Adams’
Subject: RE: Publicly sharing recent correspondence…

Hi Bryan,

I don’t feel any obligation but when I undertook some 15 years ago sharing our experiences, my research and collaborations with many of the patients and professionals as it related to VNS Therapy for Depression I did so because Joyce and I were intimately involved with the therapy.  While doing so I felt by sharing with others my accumulated knowledge from the viewpoint of a support person as well as a long-time mental health advocate/activist that it might benefit someone else.  I also endeavored to share both pro and con as well as the good or bad as unbiasedly as possible and where I felt it appropriate to inject my personal opinion(s).

I have also been given permission in many instances through the years to publicly share personal correspondence both from patients and professionals to emphasize both sides of the coin and to establish creditability of the website(s) I established.  Then too, I have also been requested to not publicly share many communications which I have also complied with.  I share Joyce and my personal address information, as you will note, along with my correspondence to help establish our creditability and the fact we have nothing to hide and are real people unlike some other sites, participants and webmasters I have encountered through the years.   

Certainly I have been assertive and outspoken while trying to be respectful about several issues not favorable to Cyberonics while on other matters I have expressed my gratitude and admiration.  I am well aware of patients who have been extremely dissatisfied with both your company and therapy and I have freely shared that information too.  I now have experienced another instance which is both pro and good, in my opinion, and I would like to share that information by presenting the quick action on your part, late on a Sunday evening, and the prompt follow up by your other associates to overcome these two (2) recent issues and I can think of no better way to illustrate those facts than by sharing our various recent communications.

I do appreciate and thankfully acknowledge your taking your valuable time and consideration to address this matter too.

Once again, may I be allowed to publish the recent correspondence I’ve had with you, Susan and Dylan?

Sincerely,

Herb

Joyce and Herbert Stein

1008 Trailmore Lane

Weston, FL 33326-2816

(954) 349-8733

vnsdepression@gmail.com

http://www.vnstherapy-herb.blogspot.com

http://www.vnstherapy.wordpress.com

—————————————————————

NOTICE OF CONFIDENTIALITY / Disclaimer

—————————————————————

Disclaimer: This E-Mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is legally privileged. The information contained in this E-Mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this E-Mail in error, please notify the sender immediately at the email address and/or phone number above and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further. If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.

////////////////////////////////////////////////////////////////////////////////////

From: Bryan Olin [mailto:Bryan.Olin@cyberonics.com]
Sent: Sunday, July 19, 2015 11:33 AM
To: Herbert Stein
Cc: Dan Moore; Dr. Ely Pelta; Mark Bunker; Susan Dotson; Dylan Adams
Subject: Re: Publicly sharing recent correspondence…

Dear Herb,
It would be fine if you would like to share the experience in your blog.
Best regards,
Bryan
Sent from my iPhone

/////////////////////////////////////////////////////////////////////////////////////

And in the words of the late Paul Harvey and now you have “The Rest of the Story”.

Herb

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About vnstherapy

I'm a very, very long-time support person and health care and mental health advocate/activist for my spouse Joyce as well as to others. I'm also a retired business executive and former Board Member, President and facilitator of a local chapter of DBSA as well as a Florida State appointment as a Guardian Advocate. I do not endorse, promote or advertise for any therapy, product or company. I do share our personal experiences, my research and knowledge in the hope it might benefit someone or do I give advice as to what one should or shouldn't do. I extend my best wishes for wellness to one and all and all the good you’d wish for yourselves.
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